TERMS AND CONDITIONS
What's the Crack? Thank you for your interest in purchasing from Furnitureguy.ie to customise your furniture; whilst we believe in keeping things clear and friendly, we do need to make you aware of our T&Cs.
These Terms and Conditions are here to make sure we're all on the same page and can enjoy a smooth and pleasant design experience together, so please read them carefully and do let us know if you have any questions.
BY PLACING A CUSTOMISATION WITH US, YOU AGREE TO THESE TERMS AND CONDITIONS.
Pre-Order:
The Use of Top-Quality Products:
Before you make your purchase, for your peace of mind, it's important to know that we take great pride in using only the highest quality and tried-and-trusted products for our transformations. Your piece is crafted with the utmost care and quality. Rest assured that the chances of issues are incredibly rare.
However, in the very unlikely event that any problems arise after you take the receipt, please don't hesitate to contact us immediately either by telephone or by email at hell@furnitureguy.ie; we're here to ensure your complete satisfaction and will do our very best to help.
Deposits & Invoices for Commission Work:
Furniture Consultation: We take a €50.00 deposit to book you a slot in our Consultation diary. These deposits are non-refundable, however, if you choose to go ahead with your bespoke design, we will take it off your final invoice.
First Invoice: If you decide to go ahead with your bespoke design piece, you will be sent an invoice for 50% of the total cost. This must be paid before any work is started on your piece.
The following costs will be incurred if you decide to cancel after the first invoice is paid.
50% of the total cost within 7 days of commencement.
75% of the total cost within 7 to 14 days of commencement.
100% of the total cost within 14+ days of commencement.
Final Invoice: The remainder of the balance of the total cost will be due within 24hrs, of being notified of the completion of your piece.
Photography:
Furnitureguy.ie love to capture the magic as we transform your furniture. Before, during, and after the makeover, we might snap some photos and videos. We'd like to share these to showcase our work on our website, on our socials and our monthly newsletter. If you'd rather keep your order all to yourself, just let Furnitureguy.ie know in your acceptance email to hello@furnitureguy.ie.
Receipt of the Item:
Couriers:
We generally will deliver your furniture ourselves in person. However, if the cost or distance is too prohibitive, we will work with only trusted couriers who offer one-man delivery services nationwide. Sometimes, they might need a hand during delivery. If you're considering a two-man delivery or have any questions, please reach out to us by email at hello@furnitureguy.ie.
Our courier will get in touch with you directly to keep you in the loop.
On Receipt of Your Order:
Your satisfaction is our top priority, and we want to ensure that your piece of furniture arrives in the condition you purchased it or that you had given us to upcylce. We kindly ask that you take a moment to check the item while the courier is present. If you notice any damage, please make a note of it and mention it to the courier immediately. Taking photographs of any visible damage at this point is also a good idea, and then get in touch with us by email at hello@furnitureguy.ie within 24 hours of delivery. This way, we can address any issues promptly and make your experience as smooth as possible.
If we do not hear from you within 24 hours of receipt of your order, we will assume the order has been delivered in a satisfactory state.
Post Order:
Exceptions / Non-Returnable Items:
First of all, thank you for trusting us with your order, we’re delighted to be working with you.
We're proud to offer a very generous returns policy (see below), but please note there are certain items, for understandable reasons, that fall outside the scope of this policy. These exceptions are as follows and include:
- Items that have been in your use for more than 3 months and/or have experienced damage from everyday wear and tear.
- Custom orders, for example, commissioned furniture & accessories.
Sale items (unless faulty)
Gift cards
Additionally, it's important to note that upcycled furniture, by nature, may bear signs of a previous life. Any such signs and unique features will have been pointed out to you and noted during the sale process and your purchase is made in the knowledge of these characteristics.
If you have questions about your specific item, don't hesitate to reach out.
Returns:
We offer a 14-day return policy, giving you two weeks from receiving your item to requesting a return.
To get the return process started, send us an email at hello@furnitureguy.ie, and let us know what you’re returning and why.
For the item to return safely in its original condition, you'll need to use a reliable and fully insured furniture courier, so please get in touch if you need any help sourcing a suitable courier.
Please ensure you take photos before the courier collects the item to protect you from any damage in transit.
Please bear in mind you're responsible for the return shipping costs,
Faulty Item
In the case of a faulty item, we'll reimburse your return shipping costs along with your refund.
Refunds: Our Commitment
Within 24 hours of receiving your return, we will carefully examine and assess the item and will promptly reach out to discuss the next steps with you.
If we agree on a refund, we'll process the refund to your original payment method and will notify you.
But please just keep in mind that it may take a few days to go through the banking systems.
Thank you for reading through our Terms and Conditions. We appreciate you taking the time to understand how we operate.
As mentioned above, these terms are in place to protect both you and us, ensuring a transparent and fair experience, but we apologise if the language seems a bit formal; we believe in clarity, and sometimes, that can come across as such.
If you have any questions or need further clarification, please don't hesitate to reach out. We're here to help and make your experience with us as pleasant as possible.